Niverville Credit Union, with branches in Niverville, Landmark and Steinbach, serves over 9,700 members throughout Southeastern Manitoba and has approximately $510 million in assets under administration. We have a staff complement of over 40 employees spread over 3 Branches. 

We are currently recruiting for a full-time Senior Member Service Representative position for our Niverville branch.  Availability to work on Wednesday evenings and Saturdays is required.

OVERVIEW

Reporting to the Supervisor, Member Services, the Senior Member Service Representative follows a program of education and skills development to acquire products and services knowledge and member service skills to accurately and efficiently provide transactional service to all members. This position contributes to the overall member service experience that is consistent with Niverville Credit Union’s Vision, Mission and Values. The Senior Member Service Representative responsibilities include answering members’ questions regarding credit union products and services and referring those members requiring additional advice or assistance to other specialists within the credit union. Providing training for new staff and cross-training existing staff on new products/services offered, assist with daily Front-line operations and ensure consistent quality service while requiring minimal supervision.

KEY COMPONTENTS

-    Providing transactional service to members with accuracy, open and closing of memberships and handling cash

-  Soliciting new members and contributing to overall business development through service excellence, product knowledge and quality referrals. Contributing to the achievement of branch sales and service targets and marketing plans.

-        Maintaining confidentiality when dealing with transactions, ensuring that member information is kept private and secure.

-        Resolve complex Member inquiries professionally and efficiently

-        Act as a resource, mentor and guide for junior staff, including training and onboarding with new MSRs and Reception staff

-        Maintain an in-depth knowledge of products, policies and regulations to ensure compliance

-        Identify, analyze and collaborate with the Supervisor on process improvements

 EDUCATION & EXPERIENCE

-          Minimum grade twelve diploma

-          Previous banking experience and experience in working with the public

-          Efficiency with Microsoft Office products along with Docusign

-          Previous Leadership experience is an asset

We thank all candidates for their interest; however, only those considered for an interview will be contacted.  Those interested in applying for this position are asked to submit a resume with cover letter by Friday, May 1, 2026 to:

Samantha Webster

Supervisor, Member Services

Email: samantha.webster@nivervillecu.mb.ca